What is happening?

When somebody submits a form on your website, you don’t get the email with the information at the email address it’s supposed to go to.

Why is this happening?

Your email server is blocking the website messages as spam.

We find this happens most often on Microsoft Exchange servers. They tend to reject website-generated emails more than other servers in our experience.

How to Fix This

Contact your I.T. professional and provide them the link to this page.

Your I.T. professional is the person who likely set up your email / server for you, and/or the person you call now when things go wrong with your email, server, printers or network.

Whitelist Specifications

From Address

Most emails generated by the website will have the From: address set to:

mailer@nine10hosting.com

Note: Your mail client may detect the email was delivered “via” email-od.com. This is correct – the emails are delivered via a transactional SMTP delivery service.

SMTP Server IP Addresses

Should whitelisting the address not work, you can try whitelisting the servers themselves. Emails from the website are sent from SMTP servers in the following IP range:

142.0.176.0/20

If your system does not allow specifying a range of IP’s in CIDR notation, you can use the following specific IP:

142.0.176.129